Fundamentals of Total Quality Management
Routledge, Jan 28, 2008 - Business & Economics - 388 pages
The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.
This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.
Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.
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achieved activities analysis areas benchmarking business result cause-and-effect diagram causes CEDAC check sheet checkpoints company’s competitors concept continuous improvements control chart control limits customer satisfaction Dahlgaard defects defined Deming cycle Deming Prize effect employee satisfaction European Quality Award evaluation example external failure costs firm firm’s flow chart hedonic idea identified implementation important improvement process individual internal ISS Quality ISS University Japan Japanese job rotation Kaizen Kanji Kristensen leadership learning management’s matrix methods Milliken Denmark operations organization organizational parameters Pareto diagram participation PDCA cycle planning present problems profit programme QC circle quality circle quality culture quality improvement quality measurement quality motivation questions relationship relevant Shewhart shown in Figure shows specific standards step strategy suggestions suppliers Table techniques top management total quality costs Total Quality Management types understand