Fundamentals of Total Quality Management: Process Analysis and ImprovementThe purpose of this text is to provide a framework for the development of understanding some of the basic concepts of Total Quality Management (TQM). It aims to provide students with deeper knowledge of the various principles and core concepts of the subject. It will also help them to learn and appreciate the role of measurement, quality strategy and quality systems in the development of the TQM process. In addition, it provides the reader with an insight into the various aspects of the effective organizational process and quality improvement plans for the development of the required change management process. |
Contents
Introduction | 3 |
Historical evolution of Total Quality Management | 8 |
Philosophy principles and concepts of TQM | 19 |
Copyright | |
16 other sections not shown
Other editions - View all
Fundamentals of Total Quality Management Jens J. Dahlgaard,Ghopal K. Khanji,Kai Kristensen Limited preview - 2008 |
Fundamentals of Total Quality Management Jens J. Dahlgaard,Ghopal K. Khanji,Kai Kristensen Limited preview - 2008 |
Fundamentals of Total Quality Management Jens J. Dahlgaard,Ghopal K. Khanji,Kai Kristensen No preview available - 2016 |
Common terms and phrases
achieved activities analysis areas average benchmarking business result cause-and-effect diagram causes CEDAC check sheet checkpoints company's competitors concept continuous improvements control chart control limits customer satisfaction Dahlgaard defects defined definition of quality Deming Prize effect employee satisfaction European Quality Award evaluation example external failure costs firm firm's flow chart hedonic Hoshin Kanri idea identified implementation important internal ISS University Japan Japanese job rotation KAIZEN Kanji Kristensen leadership matrix ment methods Milliken Denmark organization parameters Pareto diagram participation PDCA cycle planning present problems profit programme QC circle quality audit quality circle quality culture quality improvement quality measures quality motivation questions relation relationship sample shown in Figure shows specific standards step suggestions suppliers Table Taiwan techniques tion top management total quality costs Total Quality Management types variables